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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Toner jumps out of drum after just a few printings. No,

Customer Question

toner jumps out of drum after just a few printings.
JA: Are you getting any error messages? If so, what do they say?
Customer: No
JA: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?
Customer: replaced with new
JA: Anything else you want the printer expert to know before I connect you?
Customer: It's a MFC-7420
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
My name is*****'s start.
Expert:  Kris R replied 2 months ago.

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

Customer: replied 2 months ago.
I am cancelling this issue.
Expert:  Kris R replied 2 months ago.

Would you like me to close this?