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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Fix my computer. Pavilian dv6. I have no printer. Don't

Customer Question

Please fix my computer
JA: What's the brand and model of your printer?
Customer: Pavilian dv6
JA: How long has this been going on with your printer?
Customer: I have no printer
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Don't know. I'm not good at this
JA: Anything else you want the printer expert to know before I connect you?
Customer: can't get facebook. My computer needs cleaning. I think it has virus
Submitted: 2 months ago.
Category: Printers
Expert:  tyroneboman replied 2 months ago.
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue/ It will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
Customer: replied 2 months ago.
I don't know how to do that
Customer: replied 2 months ago.
Stay with Randy
Customer: replied 2 months ago.
Are you still here?
Expert:  Syseng replied 2 months ago.


My name is David.

I see that the other expert has not responded in awhile so if you still need assistance please let me know.