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I like to print envelope #10 printer is hpofficejet pro 8630…

Customer Question
I like to print...

I like to print envelope #10 printer is hpofficejet pro 8630 the printer tell me it is the wrong paper size

Technician's Assistant: What's the brand and model of your printer?

Hp officejet pro 8630

Technician's Assistant: How long has this been going on with your OfficeJet?

I do not know i was printing and now it will not do it

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Do not know what you are asking

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the printer expert to know before I connect you?

Ok understand i had them on the line friday and they said it was printmaster

Submitted: 11 months ago.Category: Printers
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Answered in 1 hour by:
8/5/2017
Technician: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Hello,

Thanks for choosing Just Answer. We are sorry to hear that you have a Printer Problem. I'm Kumar and I'll assist you today.

Can you please let me know which Operating System you are using, PC or Mac? How long have you been having this issue?

Thanks,

Kumar

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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