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I replaced the drums about 12 moths ago, the screen is not…

Customer Question
I replaced the drums...

I replaced the drums about 12 moths ago, the screen is not showing that I need to change the ink cartridges but the color quality is very poor. What can be done?

Technician's Assistant: What's the model of your printer?

Brother MFC-9120cn

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error message,and yes I can open lid.

Submitted: 11 months ago.Category: Printers
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Answered in 6 hours by:
8/5/2017
Technician: Electronics Pete, Engineer replied 11 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,385
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 11 months ago

Is the machine in regular use?

Can you try removing the toner cartridges and shaking them to loosen up the toner, and let me know if that helps?

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Electronics Pete, Engineer
Category: Printers
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