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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not the printer but I can't get my mouse to work new

Customer Question

Not the printer but I can't get my mouse to work new battery's computer is hp & brand new
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP latest model pavillion!
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I'm not sure but it's almost cordless runs on it's on motem but my Wi-fi is plugged into it
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just in the last hour & nothing happened before. I turned it on and the mouse didn't work!
JA: Anything else you want the printer expert to know before I connect you?
Customer: No i would like to know how to get the mouse to work!
Submitted: 2 months ago.
Category: Printers
Expert:  arsufi2002 replied 2 months ago.


My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

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Expert:  arsufi2002 replied 2 months ago.

what's the Mouse model?