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My printer is printing very light. Brother 3070CW, pc, ASUS…

Customer Question
My printer is printing...

My printer is printing very light.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Brother 3070CW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

ASUS PC Windows 10

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

The ink cartridges are new, the belt unit & drum units have been replaced

Submitted: 11 months ago.Category: Printers
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Answered in 6 hours by:
8/5/2017
Technician: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Hello,

Thanks for using Just Answer. I'm Kumar and I'll assist you today.

You have mentioned, Ink Cartridges, Belt Unit and Drum Units have been replaced. Did you replace them with Genuine Brother Units?

Thanks,

Kumar

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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