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I have a canon pixma mx479. It says error code 5011. Power…

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I have a canon pixma...
I have a canon pixma mx479. It says error code 5011. Power button and yellow triangle just flash.
Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
8/5/2017
Technician: Mr.Med, Computer Enthusiast replied 11 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Printers
Satisfied Customers: 2,206
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Mr.Med, Computer Enthusiast replied 11 months ago

I'm sorry about the issue, Please turn off your printer, then check the carriage path with a flashlight for any obstructions, if you see anything, clear it and try again, if you do not see anything, try to move the cartridge with your hand and try to free it.

Please try this and let me know.

Thank you

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Customer reply replied 11 months ago
No obstruction anywhere. Still flashing and says printer error occurred. Support code 5011
Technician: Mr.Med, Computer Enthusiast replied 11 months ago

please turn off your printer again and open the cover, after that power on the printer and let me know, if the cartridges are trying to move or not.

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Customer reply replied 11 months ago
They moved from the left all the way back to the right then back to the left and stopped
Customer reply replied 11 months ago
Lights are still flashing
Technician: Mr.Med, Computer Enthusiast replied 11 months ago

Turn the printer off and unplug it. Then by hand move the print head by hand.

It should move freely, if it does not it is damaged.

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Customer reply replied 11 months ago
Unplugged it. It moved freely to the right
Technician: Mr.Med, Computer Enthusiast replied 11 months ago

What is the operating system of your computer ? Windows or Mac ?

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Customer reply replied 11 months ago
I don't have a computer. It is a Samsung tablet. Wireless printer
Technician: Mr.Med, Computer Enthusiast replied 11 months ago

turn the printer off one more time, then lift the lid of the printer (including the scanner portion) and then while the lid is open, turn on the printer then close the lid.

Thank you

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Customer reply replied 11 months ago
I did that. Lights are still flashing. I think it has quit on me. Hoping you figure out what is wrong and why.
Technician: Mr.Med, Computer Enthusiast replied 11 months ago

Let me open your question to other experts

Thank you

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Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,952
Experience: 5+ years as Tech
Verified

Hi,

How old is the printer?

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Customer reply replied 11 months ago
Maybe 3 years old.
Technician: Josh, Technician replied 11 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Customer reply replied 11 months ago
That is what I figured. Thank you
Technician: Josh, Technician replied 11 months ago

You're welcome!

Thank you for being understanding and patient.

Please use the star rating at the top to rate our session as 5 stars and press Submit

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Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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