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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18102
Experience:  HNC Computing; Large format and multifunction printer expert
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When printing the paper is coming through with missing spots

Customer Question

when printing the paper is coming through with missing spots through the text in it, how can I fix this.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson WF-36340 WF-3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: after we added new black ink
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so. I just want to be able to print a page that is clear as we need to print off concert tickets and I don't want to have an issue if it doesn't print cleary and fully.
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 2 months ago.

Is the printer used regularly?
When did it last successfully print without any missing text?
The printhead may just be clogged up with dry ink -
Try running a few self-cleans and let me know if that helps?

Customer: replied 2 months ago.
the print is run regularly. This started happening after we put the new black ink cartridge in. maybe a month or so ago it worked successfully. I don't miss every line it has issue every couple where the text is missing ink in the middle of it. I have printed 3 jobs and they all have the same issue.
Customer: replied 2 months ago.
This did not help . Will I got an answer to my question as I don't want to pay for this if my question is not answered.
Expert:  Electronics Pete replied 2 months ago.

You can ignore any automated offers that may pop up - they are sent automatically by the site.

Expert:  Electronics Pete replied 2 months ago.

The lines you are seeing are caused by a defective printhead.

Approximately how old is the printer?