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WF-7620 does not recognize aftermarket cartridges (of

Customer Question
WF-7620 does not recognize...

WF-7620 does not recognize aftermarket cartridges (of course). I have cycled through the cartridge check. The workaround for this is not obvious.

Technician's Assistant: Are you getting any error messages? If so, what do they say?

Nothing except not recognizing the cartridges. The printer just came out of the box.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New printer (sort of), but no ink came with it. These are the only ones I have.

Submitted: 1 year ago.Category: Printers
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Answered in 13 hours by:
8/5/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,292
Experience: 5+ years as Tech
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 1 year ago

I apologize that you had to wait a while.

Do you still need help with your issue?

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Technician: Josh, Technician replied 1 year ago

Unfortunately, that is one of the downfalls of using aftermarket cartridges.

You will need to replace those cartridges with either another aftermarket cartridge or authentic cartridges.

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Customer reply replied 1 year ago
This is your idea of "100% satisfaction guaranteed"?The company sells these, these MUST work. But you don't know the trick.And you'll charge me anyway.Working on a review ...
Technician: Josh, Technician replied 1 year ago

If a company sells the product, it doesn't mean it will always work. Aftermarket cartridges or "non authentic cartridges" can cause issues.

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