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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We replaced the toner cartridge on our Ricoh MP 3350 but it

Customer Question

We replaced the toner cartridge on our Ricoh MP 3350 but it still have a depleted toner message. We tried two different cartridges and we turned it off and back on.
JA: What Ricoh model do you have?
Customer: MP 3350
JA: How long has this been going on with your Ricoh printer?
Customer: Today
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Have not
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  P. Kumar replied 2 months ago.

Thanks for choosing Just Answer. I am Kumar and I'll assist you today. Please allow me sometime to go though the issue and I'll get back.

Thanks,

Kumar

Expert:  P. Kumar replied 2 months ago.

Hello,

Have you been using Original Ricoh Cartridges?

If you have installed the Cartridges, are they properly installed. Also, please check the PCU which might be faulty.

Please do let me know if I was able to solve your concern.

Thanks,

Kumar