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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I think I need to download the Pro-Suite in order to scan a

Customer Question

I think I need to download the Pro-Suite in order to scan a document from my Brother MFCJ285DW to my desktop. What do I do?
JA: Is there an error code on your MFCJ285DW when you try to scan?
Customer: Yes , "Check Connection"
JA: When did you last update the printer driver software?
Customer: I don't know
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, I don't think so
Submitted: 2 months ago.
Category: Printers
Expert:  UranIT replied 2 months ago.

Hello, Thank you for using JustAnswer.com. I am Serge and will try to assist you

Which Pro Suite are you interested in?

Are you on a mac or PC? which version?

Customer: replied 2 months ago.
PC Windows 10
Expert:  UranIT replied 2 months ago.

Which Pro Suite are you interested in?

Expert:  UranIT replied 2 months ago.

Do you still require assistance on the issue?
Waiting for your reply.