Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Dunno. I've had 3 HP reps trying for 2 days to make it

Customer Question
Dunno. I've had 3...

Dunno. I've had 3 HP reps trying for 2 days to make it work. Mike, Jason, and Aron. Aron stopped communicating with me about 1209 Mountain time and haven't heard a peep out of anyone. He deleted and rebooted the driver several times and could never make my computer successfully talk to the 4777 laserjet.

Technician's Assistant: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?

Purchased yesterday at 10 AM at Best Buy, Las Cruces, NM. Color Laser Jet Pro MFP M477fnw, s/n VNBKK5509C product # CF377A. Thanks

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Old Dell running W7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

When I first go the new printer I tried to make it work but to date it has never worked. They also charged my Visa $199.99 for service.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Not really. Aron contacted me 3 hours ago and went silent at 1209 local time.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 12 minutes by:
8/4/2017
Technician: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question.

How can I assist with the HP issue?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How do i go back and forth from copy to print from my
how do i go back and forth from copy to print from my computer? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
It will not pull the paper thru and it will keep going
it will not pull the paper thru and it will keep going saying it is printing … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
HP color laser jet cm2320 smudges when printing. I changed
HP color laser jet cm2320 smudges when printing. I changed all 4 toner cartridges. I ran the cleaning mode 10 times. no change at all. any thoughts? … read more
Harry
Harry
2,048 satisfied customers
Is there a manual way to clean my HP Laser Jet 200 Pro color
Is there a manual way to clean my HP Laser Jet 200 Pro color MFP M276nw? … read more
Harry
Harry
2,048 satisfied customers
Have a HP Laser Jet Professional M1217nfw printer for home
Have a HP Laser Jet Professional M1217nfw printer for home office. Never had any trouble with it, and all of a sudden it states "off line". How do I get back on line???? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I just purchased a Canon MFC731C printer. It seems to have
My name is***** just purchased a Canon MFC731C printer. It seems to have installed ok, but it doesn't print. Troubleshoot says it's ok. I Have Windows 10. When I click on "Printer" the icon says it's … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have model: Color Laser Jet Pro MFP M277dw. Desk
Good evening, I have model: Color Laser Jet Pro MFP M277dw. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Just put a brand new ink cartridge in an still no print on
Hey just put a brand new ink cartridge in an still no print on paper. went through steps for cleaning printhead still no results? … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I have tried to download my new printer driver twice, once
I have tried to download my new printer driver twice, once by disk and once using the web tool, and both times I get the message: "An install operation took too long to execute. This is a fatal error … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have a HP LaserJet M5035 MFP and it does not print or copy.
I have a HP LaserJet M5035 MFP and it does not print or copy. I can send a print job to the printer but the page comes out blank. I was told it might need a new fuser but there is no error message com… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have just installed all new cartridges in my HP Office Jet
I have just installed all new cartridges in my HP Office Jet Pro 8500 A910 machine. I cannot get any pages to print from my computer--all sheets come blank. A red neon X appears during the printing pr… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My hp color laser jet 4500 will print #10 envelopes just
my hp color laser jet 4500 will print #10 envelopes just fine but # 9 s stop just befor the exit and the printer calls it a jam but they are not jammed… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Our cannon MF6550 is not copying properly. The copy page is
Our cannon MF6550 is not copying properly. The copy page is coming out distorted at different parts of the page. Any idea's as to what is causing this? Thanks.… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
My HP Colour laser jet printer seems stuck on "pause" mode.
My HP Colour laser jet printer seems stuck on "pause" mode. I click on Resume, but it returns to pause. The printer is plugged in and connected to laptop. There is sufficient paper and toner. I have d… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have an HP Color LaserJet CM2320 MFP series, copier/scanner
I have an HP Color LaserJet CM2320 MFP series, copier/scanner unit. Serial no. CND99BCNCN, purchased around Dec., 2009. This morning, I turned the unit on and several minutes later I heard a loud clic… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
A customer of mine has a Brother MFC-7220 fax machine in her
A customer of mine has a Brother MFC-7220 fax machine in her office. We have an HP Laser Jet 3050. She can't get a fax to come through to me using her machine. When she uses another fax machine (not a… read more
Nedim Milanovic
Nedim Milanovic
Manager
High School or GED
176 satisfied customers
I have a HP LaserJet 5100 that has a blank display 1- Fan
I have a HP LaserJet 5100 that has a blank display 1- Fan runs 2 - Will perform "Engine Test" OK 3 - Control Panel Display is backlit but no text, error messages, etc appear - just the back light 4 - … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I purchased a used HP CM1017 MFP but have no software/setup
I purchased a used HP CM1017 MFP but have no software/setup cd. I have setup the printer with a static IP address and downloaded the HP drivers and the "HP Easy Printer Care". I can ping the printer's… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x