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Cannon 624cw all of the sudden prints weird from WORD. Using…

Customer Question
Cannon 624cw all of...

Cannon 624cw all of the sudden prints weird from WORD. Using microsoft office 2010. All documents are not printing within the specified margins. Help please.

Technician's Assistant: What kind of computer or device are you printing from?

HP Desktop computer

Technician's Assistant: How long has this been going on with your 624CW?

The past week

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Also getting message about ink cartridges not being Cannon.

Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
8/4/2017
Technician: Bryan, Computer Support Specialist replied 1 year ago
Bryan
Bryan, Computer Support Specialist
Category: Printers
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Are you running Windows XP, Vista, 7, 8 or 10? Did both of these issues start at the same time?

Please reply at the box below; thank you.

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Customer reply replied 1 year ago
Win 10. Been running it for over a year.
Customer reply replied 1 year ago
ok
Technician: Bryan, Computer Support Specialist replied 1 year ago

It looks like your remote assistance request did not go through for some reason. Could you please get any payment hold cleared up with your bank, and then update your payment method one more time?

We will then go ahead with a secure remote session; thank you.

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