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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannon 624cw all of the sudden prints weird from WORD. Using

Customer Question

Cannon 624cw all of the sudden prints weird from WORD. Using microsoft office 2010. All documents are not printing within the specified margins. Help please.
JA: What kind of computer or device are you printing from?
Customer: HP Desktop computer
JA: How long has this been going on with your 624CW?
Customer: The past week
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: also getting message about ink cartridges not being Cannon.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Bryan replied 2 months ago.

Hi, my name is ***** ***** I'll be assisting you today.

Are you running Windows XP, Vista, 7, 8 or 10? Did both of these issues start at the same time?

Please reply at the box below; thank you.

Customer: replied 2 months ago.
Win 10. Been running it for over a year.
Customer: replied 2 months ago.
Expert:  Bryan replied 2 months ago.

It looks like your remote assistance request did not go through for some reason. Could you please get any payment hold cleared up with your bank, and then update your payment method one more time?

We will then go ahead with a secure remote session; thank you.