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It is printing very blury to the point that some text is…

Customer Question
It is printing very...

It is printing very blury to the point that some text is illegible I have a 4630 that I purchased at the end of March this year

Technician's Assistant: What's the make/model number of your printer? How old is it?

An Epson 4630, purchased on 3/30/17

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was running fine I needed to replace ink cartridges which I did, black and all colors. It prints very faint

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
8/4/2017
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,136
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 1 year ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.

Best regards,

Nathan

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