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I just bought a new computer at Best Buy and I need help…

Customer Question
Hi. I just bought...

Hi. I just bought a new computer at Best Buy and I need help connecting my printer to it

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

USB I think it couuld be either My computer is HP Office Jet 8600

Technician's Assistant: When did you last update the printer driver software?

Ages ago

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Thats it

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
8/4/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,963
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

Can I connect to your computer to setup the printer for you?

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Customer reply replied 11 months ago
sure
Technician: Josh, Technician replied 11 months ago

Unfortunately there was an issue with the remote assistance request.

Please call our customer service at 1-***-***-**** to fix the issue

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Customer reply replied 11 months ago
are you there
Technician: Josh, Technician replied 11 months ago

Unfortunately there was an issue with the remote assistance request.

Please call our customer service at 1-***-***-**** to fix the issue

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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