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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My old pc died and trying to load my hp printer and scanner

Customer Question

my old pc died and trying to load my hp printer and scanner onto new pc
JA: Is there an error code on your HP printer when you try to scan?
Customer: it says no scan option
JA: When did you last update the printer driver software?
Customer: long time ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: no, we can print on it but it just wont scan
Submitted: 2 months ago.
Category: Printers
Expert:  Md. Sadique replied 2 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

What is the Operating system of your new PC?

for example Windows 10 / MAC etc.