Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

My Acer desk top cannot communicate with my MG5400 printer.

Customer Question
JA: How long has this...
My Acer desk top cannot communicate with my MG5400 printer.
JA: How long has this been going on with your MG5400?
Customer: just started today
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Windows 10 6 month ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
8/4/2017
Technician: Lorenz Vauck, Computer Expert replied 3 months ago
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Printers
Satisfied Customers: 1,240
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Verified

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know how the printer is connected to the computer? Is that via USB or WIFI?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Ask Your Own Printers Question
Customer reply replied 3 months ago
WiFi
Customer reply replied 3 months ago
Can u walk me through. I see the printer is on. Sometimes it says print job stuck in Q and sometimes it says not commuting with printer. I was trying to print out a scanner code twice. One came out on photo paper and the Q is empty.
Technician: Lorenz Vauck, Computer Expert replied 3 months ago

Hello,

thanks for your reply, I would be happy to help if you can wait until in about 10 hours from now because I am not working right now (sent the reply to you when I was still on duty 8 hours ago). However, your request for remote help is opened to all experts, so it could well be the case that someone accepts it earlier to help you directly on your computer. Does this all work for you?

Thank you,

Lorenz

Ask Your Own Printers Question
Customer reply replied 3 months ago
Sure
Technician: Donna French, Programmer replied 3 months ago
Donna French
Donna French, Programmer
Category: Printers
Satisfied Customers: 12
Experience: IT Professional at That Computer Girl
Verified

Hello, my name is ***** ***** I am available this morning to help with your printer issue. Do you still need help with this?

Ask Your Own Printers Question
Customer reply replied 3 months ago
I am not home right now but will be back soon. Will the entire cost me $39? Even if you go in right now?
Technician: Donna French, Programmer replied 3 months ago

Let me look into the cost for you. And let's wait until you are at home in case I need you to restart a device for me.

Ask Your Own Printers Question
Customer reply replied 3 months ago
I am home now.
Customer reply replied 3 months ago
I am cancelling this request for assistance. Thank you.
Technician: jinsmn, Engineer replied 3 months ago
jinsmn
jinsmn, Engineer
Category: Printers
Satisfied Customers: 2,585
Experience: CAN PROVIDE SOLUTIONS FOR ISSUES RELATED TO COMPUTERS AND RELATED HARDWARE EQUIPMENTS.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Ask Your Own Printers Question
Technician: Donna French, Programmer replied 3 months ago

The customer no longer needs assistance with this issue so I am closing it.

Ask Your Own Printers Question
Ask Donna French Your Own Question
Donna French
Donna French
Donna French, Programmer
Category: Printers
Satisfied Customers: 12
12 Satisfied Customers
Experience: IT Professional at That Computer Girl

Donna French is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,125 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,084 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,049 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

953 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How can I make my canon pro9000 II printer print on direct
How can I make my canon pro9000 mark II printer print on direct dvd … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
Just wanted to scan a document from the printer to my
Hi, Just wanted to scan a document from the printer to my computer … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Epson printer with a error code 97. Epson WF-3640. How do I
Epson WF-3640. How do I check the error code. The display says error code 0x97 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to connect my Cannon MX 300 to my new computer
I am trying to connect my Cannon MX 300 to my new computer and having no luck. My printer is not on their list of printers … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
HP Photosmart C4210 has not been used much lately. It keeps
HP Photosmart C4210 has not been used much lately. It keeps giving message" can not detect printer ink cartridges" … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have tried all every thing you have suggested on line, I
I have tried all every thing you have suggested on line , I just cant get my comp. to print off of the comp. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I own a pixma mg7760. I have had no issues with it until
I have had no issues with it until now. The paper feed works etc however nothing gets printed on the paper. The Y cartridge has just started to blink slowly however not as quick as other have as the ink has run out … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
Brother control centre 4 wont allow the Print icon to send
Brother control centre 4 wont allow the Print icon to send the scanned image to the printer. I am forced to save the image to the PC and then print from the saved image. I get an error message if I us… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
I get a message" Printer error has occurred" I have turned
Hi, I get a message " Printer error has occurred" I have turned the printer off, unplugged it and then tried it but it still doesn't work.... Any suggestions? Thanks, … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I replaced the Black ink cartridge and it gave me a "Printer
I replaced the Black ink cartridge and it gave me a "Printer Failure" error. I have turned it off and then bac on then took out the Cartridges and cleaned the contacts then replaced them and then took… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
My computer was broken and when Microsoft fixed it they only
My computer was broken and when Microsoft fixed it they only left in Microsoft products so I need to reinstall my printer/fax and scanner Canon MX496 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I recently had a printer replaced under warranty and used
Hi, I recently had a printer replaced under warranty and used the cartridges that were in my old printer as they were fairly new. The black has now run out and I tried to replace it with a new cartrid… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Its not my printer Its my computer. Its not a printer its my
Its been 3 o4 weeks Inhave talked to your staff 10 or 12 times We either get cut off ior I cant understand any thing th ey say … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
Trying to print from my iPad. Error message" cannot
Trying to print from my iPad. Error message" cannot communicate with printer … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
I want to buy color printer and need a advise Can you
I want to buy color printer and need a advise Can you recommend best quality color laser printer ? I want a high quality color copy. I don't need scan or fax like all in one I need a printer for my ar… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
37 satisfied customers
When I turn it on the little yellow triangle sign flashes.
When I turn it on the little yellow triangle sign flashes … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Trying to print Labels. Actually it is just a trial run on
Trying to print Labels. Actually it is just a trial run on regular paper. I am getting messagee about removing yhr cd/dvd try. I have never used ththat tray and don't thing I will every want to use iy… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
676 satisfied customers
Epson xp432. try to recover firmware installation but the
Epson xp432. try to recover firmware installation but the printer said ROM not writable … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
148 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x