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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My dell printer V525w it will copy, scan but will not print.

Customer Question

my dell printer V525w it will copy, scan but will not print. I have changed the UBS cable it gives me an error message each time I try to print.
JA: Is there an error code on your V525W when you try to scan?
Customer: no just say printer status error
JA: When did you last update the printer driver software?
Customer: I don't know any thing about that
JA: Anything else you want the printer expert to know before I connect you?
Customer: No everything else is working fine
Submitted: 2 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which error message it shows to you when you are trying to print?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck