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It cannot be found on the network. It used to work. Canon…

Customer Question
It cannot be found...

It cannot be found on the network. It used to work.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Canon IP9720

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

IP8720 that is

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I also have the MG6600. I had both working wireless. Then, recently the MG660, which can also scan, stopped being able to see the PC, to send a scanned document to it. So yesterday I was working with the setup disc for the MG6600, trying to get that to work again. I could not get that working. Then today I discover that the IP8700 printer is no longer seen on the network. So, now I was rerunning the setup disc for the IP8700, but can't resolve it's issue either.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Also a recent event was that I tried the PC cleanup utility by Avast. I already had their anti-virus software. I don't know if running that cleanup utility could have broken something. That's all I think.

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
8/3/2017
Technician: Sudipto, Engineer replied 6 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5,957
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 6 months ago

Are you able to solve the problem of the MG series printer?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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