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I have replaced a desk top that was running Windows 7 with a…

Customer Question
I have replaced a...

I have replaced a desk top that was running Windows 7 with a new one running Windows 10. When I downloaded files from Carbonite yesterday, my scanner settings were changed..., I think.

Technician's Assistant: What's the make/model number of your printer? How old is it?

I would like for example 20 scanned pages be saved into one file. They are currently saved to pictures in individual files. How can I consolidate them into one file? I Artisan 837, maybe 3-4 years old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I downloaded files from carbonite and installed on new desk top yesterday and this morning.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

I want to be able to scan for example 10 pages of printed material, save it to one img file, then be able to email to CPA.

Submitted: 1 year ago.Category: Printers
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Answered in 38 minutes by:
8/3/2017
Technician: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,414
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question

May I connect to your computer securely to troubleshoot the issue faster and directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it while you watch.

Ask Your Own Printers Question
Technician: UranIT, Network Administrator replied 1 year ago

Do you still require assistance on the issue?
Waiting for your reply.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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