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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer states "in error state: was priniting yesterday. HP

Customer Question

printer states "in error state: was priniting yesterday. HP ENVY 7640
JA: Is your HP printer displaying the error on all print jobs, even after you restart it?
Customer: it copies, I did restart - hit "print " on the comouter - message "printer in error state
JA: When did you last update the printer driver software?
Customer: how could I do it?
JA: The Printer Technician will be able to walk you through that. Anything else you want the printer expert to know before I connect you?
Customer: don't know at this point
Submitted: 2 months ago.
Category: Printers
Expert:  P. Kumar replied 2 months ago.

Hi,

Thanks for choosing Just Answer. Please follow the below instructions.

Turn the printer on.
With the printer turned on, disconnect the power cord from the rear of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the unit.
If the printer does not turn on by itself, press the Power button to turn it on.

Please let us know if this solved your problem.

Thanks,

Kumar

Expert:  P. Kumar replied 2 months ago.

Please let me know if I was able to solve your problem.

Thanks,

Kumar

Expert:  P. Kumar replied 2 months ago.

Please let me know if you were able to solve it. Please accept the answer if everything was fine and share me your feedback.

Thanks,

Kumar

Expert:  P. Kumar replied 2 months ago.

Please let me know if I was able to solve your issue.

Thanks,

Kumar