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I can not get printer to print and cannot find disc,

Customer Question
I can not get...

I can not get printer to print and cannot find disc

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

MFC-9340COW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MFC-9340CDW

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About 10days, we had a severe storm with lightning and it stopped

Submitted: 11 months ago.Category: Printers
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Answered in 10 minutes by:
8/3/2017
Technician: ITCris, Technician replied 11 months ago
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,967
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified

Hi, I am Cris and will be glad to assist you.

Are you using a Windows or Mac computer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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