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I just ordered new ink cartridges and I cannot seem to get…

Customer Question
I just ordered new...

I just ordered new ink cartridges and I cannot seem to get them to fit inside the printer. My printer is an HP Deskjet 1000, J110 series.

Technician's Assistant: Is this the first time you've had to change the ink for your DeskJet?

No, I've done it many times before but its been a while.

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes. and no error messages

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Always before the new cartridges came with instructions. The cartridges are the same. I'm just doing something wrong.

Submitted: 1 year ago.Category: Printers
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Answered in 1 hour by:
8/3/2017
Technician: John Lohr, Computer Hardware Engineer replied 1 year ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 763
Verified

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What is the number on your new ink cartridges?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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