Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I cannot get printer to print and wi fi is excellent. The…

Customer Question
I cannot get printer...

I cannot get printer to print and wi fi is excellent. The check network connection print paper says; A router/ access point channel conflict has been detected. What do I do? I turned off the printer, disconnected it and it won't print.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Never , I changed ink today and all this started up.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 38 minutes by:
8/3/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,249
Experience: 10+ years work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

It sounds as though the printer is no longer connected wireless. May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I moved my office and can no longer get my p 800 printer to
I moved my office and can no longer get my p 800 printer to connect to the network. The error message I get is "router/access point channel conflict has been detected". … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I am trying to prun my Epson printer with my wireless
I am trying to prun my Epson printer with my wireless network, I have gone thru the procedure on the printer box for the installation of the Wi-Fi and the green light is on, I have installed the print… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
503 satisfied customers
Not able to print. Not connecting with wireless router. Did
Not able to print. Not connecting with wireless router. Did nozzle check and printer works ok. Help. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Cannot print. have WF7520 printer which was working
cannot print. have WF7520 printer which was working wirelessly but now … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an EPSON Artisan 835. It has been printing just fine
Hi John, I have an EPSON Artisan 835. It has been printing just fine for a couple of years. Comcast installed a new modem and I found that I had to keep turning off the printer between each document. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have changed the wi fi/internet connections but the
I have changed the wi fi/internet connections but the printer is not allowing me to adjust the new connection … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I changed the black ink cartridges in my Canon MX922 and now
I changed the black ink cartridges in my Canon MX922 and now it does not communicate with my MacBook. I changed the wifi locations to another one, but that didn't help What can I do????… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Epson Workforce WF-3620. I could not print. It
I have an Epson Workforce WF-3620. I could not print. It gives me a message that the printer is off line. I used to be able to print. I don't know what happened. Can someone help me to find a solution… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My canon MG6250 has stopped printing in wifi mode. Has only
Hi Pearl, my canon MG6250 has stopped printing in wifi mode. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cannot print wireless anymore. It did work while but now
I cannot print wireless anymore. It did work for a while but now it stopped. I get a message that says no printer can be found. I get this same message from the Epson iPad app. I have tried the follow… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
WorkForce 4630.. My printer has become disconnected (Wi
WorkForce 4630.. My printer has become disconnected (Wi Fi) from my desk top computer..Please detail how I can re connect... Many thanks… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Cannon MG7160 printer.. It has been working
Hello... I have a Cannon MG7160 printer.. It has been working fine until today. It's suddenly stopped printing. There was a question on the printer's screen (I don't know what it was - re LAN or WAN o… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to research why my printer and computer have
Hi I am trying to research why my printer and computer have stopped communicating. The status sheet says that the MAC address may be filtered which I have no idea on how to fix this that is if that is… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My printer suddenly will not print. Keep saying that the printer
My printer suddenly will not print. Keep saying that the printer is offline, even when it is turned on. I have made sure that print offline is turned off, and also consulted the owners manual and view… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
. I am trying to connect a canon mx472 to my lenses router.
Hello. I am trying to connect a canon mx472 to my lenses router. The printer says it is unable to detect the router.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Hello i have just bought a Epson printer XP-305, unfortunatly
Hello i have just bought a Epson printer XP-305, unfortunatly i have a communication error therefore my printer will not work wirelessly can you help me please.… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Since I have installed an Apple router my MAC won't connect
Since I have installed an Apple router my MAC won't connect with and recognize my printer via wi-fi . Before installing the Apple router my MAC and printer worked via the wi-fi. I currently have an Ep… read more
toughguy
toughguy
Master\u0027s Degree
210 satisfied customers
Lexmark 205 wont connect to wireless network. Previously
Lexmark 205 won't connect to wireless network. Previously it was connected to wireless network. Printer was disconnected for 3 months. Tried to print an article. Recieved message that printer could no… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x