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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I won't print but the carts have ink, HP OfficeJet Pro 6970,

Customer Question

I won't print but the carts have ink
JA: What's the make/model number of your printer? How old is it?
Customer: HP OfficeJet Pro 6970
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lap top PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: The problem appeared several month ago. I was trying to print graphic paper on card stock
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Printers
Expert:  John Lohr replied 2 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

Do you get any type of error when trying to print?

Customer: replied 2 months ago.
34;printer will not print contact HP instaprint.com. Then you guys intercepted me, and got me to pay 30 dollars
Expert:  John Lohr replied 2 months ago.

Payment failed for your remote support request. I can continue to help in this chat though. Does the message appear on the computer or on the printer?