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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20229
Experience:  5+ years as Tech
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The ink carriage goes into storage. It will not stop where I

Customer Question

The ink carriage goes into storage. It will not stop where I can change CARTRIDGES.
JA: What's the make/model number of your printer? How old is it?
Customer: Epson xp 420 TWO YEARS OLD
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: LENOVO
JA: How long has this been an issue? What happened right before this popped up?
Customer: tHE INK HAS BEEN RUNNING OUT FOR SEVERAL MONTHS. I GOT A NEW CARTRIDGE TODAY, SO THIS IS THE FIRST TIME I HAVE HAD TROUBLE
JA: Anything else you want the printer expert to know before I connect you?
Customer: nO, I JUST WANT TO BE ABLE TO CHANGE THE CARTRIDGE
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Close the lid

Press the Home button then select Setup then Maintenance then Ink Cartridge Replacement then press OK

Open the lid and it will move to the center

Customer: replied 2 months ago.
what is the home button. Josh, I am 90 years old and do not speak computer. I can follow directions
Expert:  crash2199 replied 2 months ago.

The home button is on the printer -- It looks like a house

Expert:  crash2199 replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.