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My unanswered calls are not going to voice mail they are…

Customer Question
My unanswered calls are...

My unanswered calls are not going to voice mail they are going to the fax line.

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

I am not sure. I just became aware yesterday

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
8/3/2017
Technician: Nathan, Engineer replied 6 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,943
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model of your phone and the fax?
Are these on separate dedicated lines/numbers, or are they on a shared line or using a distinctive ring service?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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