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I can't figure out how to scan a document to my computer,

Customer Question
I can't figure out...

I can't figure out how to scan a document to my computer

Technician's Assistant: What's the brand and model of your printer?

Pixma mx922

Technician's Assistant: How long has this been going on with your Pixma?

I don't scan very often, and I have probably forgotten how to do it

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

It prins well

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
8/3/2017
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 717
Verified

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

Do you have a Mac or a Windows computer?

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Customer reply replied 11 months ago
forget it
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

I just need to know what kind of computer you have so I can give you the proper instructions to scan a document

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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