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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 38521
Experience:  Printer and scanner problem resolver for over 15 years
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I tried to make my window look better but now I want to

Customer Question

I tried to make my window look better but now I want to restore factory setting
JA: What's the make/model number of your printer? How old is it?
Customer: HP window 10 laptop
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: where would I find OS?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was messing around with the high contrast and decided it was better before I messed with the high contrast settings
JA: Anything else you want the printer expert to know before I connect you?
Customer: also I have problems getting my printer to print I think I just don't know the steps to carry out for it to print
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there and welcome

You mean you want to reinstall windows on your computer to return it to being a new computer? Like when you just purchased it?

Please let me know

thank you

Customer: replied 2 months ago.
That sounds good
Expert:  Richard replied 2 months ago.

Ok, to do a reinstall, go to start, settings, update and security

Choose Recocery, then click on Get Started under reset my pc

You can choose to keep your file or remove them (no matter what, programs will be removed)

Then windows is reinstalled.

Let me know please how you go

Thank you