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Error message stating printer head not installed correctly…

Customer Question
Error message stating printer...

Error message stating printer head not installed correctly leaking wet, yellow ink on page. Working fine until today.

Technician's Assistant: What's the make and model of your printer, and can you guesstimate how old it is?

Hp office jet pro 8610 llittle over a year.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 8

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing happened before. The first page I printed today had a yello streak down the left side.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

The no printhead message appeared and nothing has changed with the printhead. It worked fine yesterday.

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
8/3/2017
Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Printers
Satisfied Customers: 980
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Please try following steps :-

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

    NOTE:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

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Technician: Bhavik Joshi, Computer Software Engineer replied 11 months ago

Let me know how it goes !!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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