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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Brother said to contact you re: my printer saying it's off

Customer Question

Brother said to contact you re: my printer saying it's off line.
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wireless
JA: When did you last update the printer driver software?
Customer: I think an update came through last week sometime
JA: Anything else you want the printer expert to know before I connect you?
Customer: I'm an old vet so be nice
Submitted: 2 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which printer you are using (maker / model)?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck