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Does not print from the computer, HP Envy 5530 serial

Customer Question
Does not print from...

Does not print from the computer

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP Envy 5530 serial #CN4co31072 3 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have been working on it for about a week

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

No thanks

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
8/3/2017
Technician: Lorenz Vauck, Computer Expert replied 11 months ago
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Printers
Satisfied Customers: 1,240
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Verified

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know how the printer is connected to the computer? Is that via a USB cable or WIFI?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

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Technician: Lorenz Vauck, Computer Expert replied 11 months ago

Dear Madam or Sir,

are you still there? Please reply here so that I can go ahead and help you with your printer issue.

Thank you very much,

Lorenz

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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