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Error 928. Never. How much

Customer Question
Yes Technician's Assistant: When...

Yes

Technician's Assistant: When did you last update the printer driver software?

Never

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

How much

Submitted: 11 months ago.Category: Printers
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Answered in 27 minutes by:
8/3/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,963
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

What is the make/model of your printer?

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Customer reply replied 11 months ago
Oki 831ts
Customer reply replied 11 months ago
Before we connect, what is error 928?
Technician: Josh, Technician replied 11 months ago

Fuser motor lock error or Fuser does not rotate normally.

How old is the printer?

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Customer reply replied 11 months ago
I cannot connect now
Customer reply replied 11 months ago
About a year old
Technician: Josh, Technician replied 11 months ago

Over or under a year old? It is important for warranty purposes

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Customer reply replied 11 months ago
Under
Technician: Josh, Technician replied 11 months ago

The bad news is that your printer will need to be service but the good news is that it is under warranty.

To start the warranty repair, please call 1-***-***-****.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

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Customer reply replied 11 months ago
Ok how much did it cost for me to talk to you
Technician: Josh, Technician replied 11 months ago

The price is setup by you and the system in the beginning. As a technician, I do not have access tot he payment information.

Please use the star rating at the top to rate our session as 5 stars and press Submit

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Technician: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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