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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Morning, my Brother J4620DW won;t print yet i can photocopy

Customer Question

Morning, my Brother J4620DW won;t print yet i can photocopy from it. Have rebooted it via unplugging but still error persists.
JA: What's the make/model number of your printer? How old is it?
Customer: As stated BrotherJ4620DW and 14 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Lap top and windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: First error of this kind this morning
JA: Anything else you want the printer expert to know before I connect you?
Customer: no I just need to be able to print to process my clients work
Submitted: 2 months ago.
Category: Printers
Expert:  John Lohr replied 2 months ago.

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

Do you get an error message when trying to print?