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My printer scan was working fine it suddenly stopped. I

Customer Question
My printer scan was...

My printer scan was working fine it suddenly stopped. I unplugged the router. the printer function works fine, the scan function has suddenly stopped.

Technician's Assistant: What's the brand and model of your printer?

Canon mx 860

Technician's Assistant: How long has this been going on with your Canon printer?

It worked fine a few days ago. I started to use it today and the scan function won't work. I contacted canon. I printed out a configuration page. everything seems ok. however it won't work

Submitted: 11 months ago.Category: Printers
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Answered in 35 minutes by:
8/2/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,266
Experience: 10+ years work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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