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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not work, it says I have a paper jam. I

Customer Question

my printer will not work, it says I have a paper jam. I check it by piulling out tray. nothing in tray nor on top. I try scanner and no problem there
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: usb
JA: When did you last update the printer driver software?
Customer: i havent
JA: Anything else you want the printer expert to know before I connect you?
Customer: are u going to tell me to do the update?
Submitted: 2 months ago.
Category: Printers
Expert:  Evan Davis replied 2 months ago.

what make and model of printer do you have? This will help determine where to look for places for possible jams.

A common placed missed is the back of the printer. Do you see a latch or door in the back of the device?