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I have a message that says "Paper does not match the paper…

Customer Question
I have a message...

I have a message that says "Paper does not match the paper source setting. Print on Letter Ultra Gloss from Paper Cassette"

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

What does that mean

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I've had this before and the printer does not respond or I'm not clever enough to understand

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

I don't know

Submitted: 1 year ago.Category: Printers
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Answered in 1 hour by:
8/2/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,292
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 1 year ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 1 year ago
Nothing has changed and I still have a red light and a flashing blue light
Technician: Josh, Technician replied 1 year ago

Do you see error on the printer or is it on the computer screen?

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Customer reply replied 1 year ago
My printer is an Epson WF-3620 and is no more that a year old. I'm using it with widows 10 on an all in one Dell desktop.
Technician: Josh, Technician replied 1 year ago

Do you see error on the printer or is it on the computer screen?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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