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Printer Brother MFC-J825DW cannot be contacted over the

Customer Question
Printer Brother MFC-J825DW cannot...

Printer Brother MFC-J825DW cannot be contacted over the network.

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

I reset my router and now the printer will not print.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I reset my router

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

What do I do to make the printer respond to router OR router to printer?

Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
8/2/2017
Technician: John Lohr, Computer Hardware Engineer replied 1 year ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 760
Verified

Hello and thank you for contacting JustAnswer, my name is ***** ***** I will be happy to assist you today.

Have you reset the network settings on your printer after resetting your router?

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Customer reply replied 1 year ago
No. how do I do that?
Customer reply replied 1 year ago
I would like instruction from you as to HOW I RESET THE NETWORK SETTINGS ON MY PRINTER?
Technician: John Lohr, Computer Hardware Engineer replied 1 year ago

Sorry for the delay, one moment while I type the instructions for you

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Customer reply replied 1 year ago
I repeat my Brother printer model is MFC-J825DW about 3 years old . My computer is a Dell laptop( in case you missed that's when I checked in with the problem
Customer reply replied 1 year ago
It is wireless. Multi function
Technician: John Lohr, Computer Hardware Engineer replied 1 year ago

Do you have the disc that came with the printer still?

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Customer reply replied 1 year ago
John, are you still there?
Technician: John Lohr, Computer Hardware Engineer replied 1 year ago

I am still here

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Customer reply replied 1 year ago
Unfortunately I do not have the disc
Technician: John Lohr, Computer Hardware Engineer replied 1 year ago

Please go to this link: http://support.brother.com/g/b/producttop.aspx?c=us&lang=en&prod=mfcj825dw_all

Select "Downloads"

Select "Search"

Then scroll down click the one that says "Network Connection Repair Tool"

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Technician: John Lohr, Computer Hardware Engineer replied 1 year ago

Any luck?

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Customer reply replied 1 year ago
No sir .. no luck. Network connection repair tool was not listed
Technician: John Lohr, Computer Hardware Engineer replied 1 year ago

What version of windows does your computer have?

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Customer reply replied 1 year ago
Windows 10
Technician: John Lohr, Computer Hardware Engineer replied 1 year ago
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