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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20223
Experience:  5+ years as Tech
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I have a Photosmart 6510 printer that will not print the

Customer Question

I have a Photosmart 6510 printer that will not print the text on any program. I have uninstalled and reinstalled the printer, updated drivers, and even changed the black print cartridge thinking it may be bad, but nothing prints.
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: just now
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thank you
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

Do you mean that the pages are blank?

Customer: replied 2 months ago.
Expert:  crash2199 replied 2 months ago.

Load plain white paper in the input tray.

From the printer control panel, touch the Setup icon (looks like a wrench)

Touch Tools, and then touch Clean Printhead.

After the cleaning, try to print again and let me know the results.

Expert:  crash2199 replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.