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I have a Photosmart 6510 printer that will not print the…

Customer Question
I have a Photosmart...

I have a Photosmart 6510 printer that will not print the text on any program. I have uninstalled and reinstalled the printer, updated drivers, and even changed the black print cartridge thinking it may be bad, but nothing prints.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Just now

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

No thank you

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
8/2/2017
Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,292
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 1 year ago

Do you mean that the pages are blank?

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Technician: Josh, Technician replied 1 year ago

Load plain white paper in the input tray.

From the printer control panel, touch the Setup icon (looks like a wrench)

Touch Tools, and then touch Clean Printhead.

After the cleaning, try to print again and let me know the results.

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Technician: Josh, Technician replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Category: Printers
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