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Why are my PDF Documents that I had scanned through my HP…

Customer Question
Why are my PDF...

Why are my PDF Documents that I had scanned through my HP Photosmart printer coming out completely black? ***@******.***

Technician's Assistant: What HP model do you have?

D110 -

Technician's Assistant: How long has this been going on with your HP printer?

Probably a couple of months - all of my PDF scans are completely black. THE Printer itself works fine with other documents or e-mails, etc...just with PDF Documents

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Recently - it's always updated...

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
8/2/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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