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I have a dell laptop and a cannon printer that was working…

Customer Question
I have a dell...

I have a dell laptop and a cannon printer that was working just fine but tonight i can not print anything and get a message printer is off line and i can't seem to fix it i need help, lol

Technician's Assistant: What's the make/model number of your printer? How old is it?

MG5320 not sure of age

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Oh god, im not sure i'm not a computer person

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been working fine just tonight but last night i had a threath so i called macafee and they dialed in fixed the problem but now i can't print

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

No just want to get it working again

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
8/2/2017
Technician: Michelle, Printer Expert replied 6 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,794
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

do you have windows 7, 8 or 10 on the computer

how is printer connected to computer..usb cable or wifi

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Customer reply replied 6 months ago
Michelle I'm not that great when it comes to this but i think it's 7 and wirless
Technician: Michelle, Printer Expert replied 6 months ago

i did try accepting that remote service but there was a payment issue

you may click on my account option on top of page and click on edit payment info and add the card details again and click save

then click on my question option on top of page and then click on this question of dell laptop and canon printer

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Customer reply replied 6 months ago
its fine now amex just called and i said to put charge through
Technician: Michelle, Printer Expert replied 6 months ago

ok let me share the remote link with you

Follow these steps
Click here for remote assistance
in the page that opens you will see just answer remote desktop..scroll down the page and click on i agree
it will download a file Elsinore screen connect exe at bottom of screen
once its downloaded, open\run the file ..you can double click on it to run it
once it starts to run it will ask do you want to allow the file to make changes...say yes to it

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Technician: Michelle, Printer Expert replied 6 months ago

i am waiting for you to remote connect

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Customer reply replied 6 months ago
Michelle I canceled my membership to difficult with all the texting I'm going to call cannon thank u
Technician: Michelle, Printer Expert replied 6 months ago

ok not a problem..i will opt out in that case

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Customer reply replied 6 months ago
Don't bother not interested
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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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