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Can not print in color, WF-3640 aprox 3 months, PC Windows…

Customer Question
Can not print in...

Can not print in color

Technician's Assistant: What's the make/model number of your printer? How old is it?

WF-3640 aprox 3 months

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

In the last 2 days

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

Not that I can think of

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
8/2/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,959
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

Do you see that the color ink needs to be replaced?

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Customer reply replied 11 months ago
The cartridges are fine
Technician: Josh, Technician replied 11 months ago

What happens when you print in color?

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Customer reply replied 11 months ago
no
Technician: Josh, Technician replied 11 months ago

What happens when you print in color?

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Customer reply replied 11 months ago
That is fine
Customer reply replied 11 months ago
When I print in color it just prints black
Technician: Josh, Technician replied 11 months ago

Has it ever printed in color before? It sounds like you accidentally turned on grayscale.

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Customer reply replied 11 months ago
It has always printed in color until a couple days ago
Technician: Josh, Technician replied 11 months ago

Open a file and try to print

Before, you press the Print button, look on the print preview page to see if Grayscale or if the option for Black and White is selected instead of color

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Shefin
Shefin, Printer and Office Equip. Specialist
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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