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I have used my Epson xp 400 printer for 2 years I just

Customer Question
I have used my...

I have used my Epson xp 400 printer for 2 years I just replace all the inks and it doesn't print

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

I bought this printer about 4 to 5 years ago but I barely used it i haven't printed anything for the past 2 years so all inks were dried up but i replaced all inks just now and it doesn't print

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I am using pc, windows 10 pro i have Epson xp-400 printer

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have noticed that if i don't use the printer for about 2 months, the inks will dry up and wont print, it happened before. however, when i changed the inks, it started to print again so what i did tonight was i replaced all inks and did all the nozzle checking, and other checks as well, it still doesn't print ink check shows all inks are full

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

I don't know what else you want me to tell you

Submitted: 11 months ago.Category: Printers
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Answered in 1 minute by:
8/2/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
i am ready
Customer reply replied 11 months ago
i have just paid before i got connected to you, why am i paying again?
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

The remote assistance is a premium service.

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Customer reply replied 11 months ago
i was chatting with someone, and i got charged with 23 dollars
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Yes that's for this, would you like to continue?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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