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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Because my Hallmark cards are all coming out only black and,

Customer Question

Because my Hallmark cards are all coming out only black and white, I changed my tri-color ink cartridge. I am still not getting any color. Also, my two sided printing seems messed up.
JA: Are you getting any error messages? If so, what do they say?
Customer: No.
JA: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?
Customer: New ones, sent to me from Instant Ink
JA: Anything else you want the printer expert to know before I connect you?
Customer: My frustration probably not printable. lol
Submitted: 2 months ago.
Category: Printers
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
Let's go
Customer: replied 2 months ago.
It was my understanding that this was a no charge situation. I am unable financially to subscribe to anything and I have already given my credit card number for what I understood was a $5 refundable deposit.
If this is not the case, please delete all info and cancel.
Expert:  Kris R replied 2 months ago.

Flagged for refund

Customer: replied 2 months ago.
No, thank you. I guess I do not want to continue. I do not have $39 and would like my $5 deposit refunded and credit card information deleted, please. This has turned out to be not what I had hoped.