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Because my Hallmark cards are all coming out only black and,

Customer Question
Because my Hallmark cards...

Because my Hallmark cards are all coming out only black and white, I changed my tri-color ink cartridge. I am still not getting any color. Also, my two sided printing seems messed up.

Technician's Assistant: Are you getting any error messages? If so, what do they say?

No.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New ones, sent to me from Instant Ink

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

My frustration probably not printable. lol

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
8/2/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
Let's go
Customer reply replied 11 months ago
It was my understanding that this was a no charge situation. I am unable financially to subscribe to anything and I have already given my credit card number for what I understood was a $5 refundable deposit.
If this is not the case, please delete all info and cancel.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Flagged for refund

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Customer reply replied 11 months ago
No, thank you. I guess I do not want to continue. I do not have $39 and would like my $5 deposit refunded and credit card information deleted, please. This has turned out to be not what I had hoped.
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