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Printer will not print computer says the neywork is offline.

Customer Question
Printer will not print...

Printer will not print computer says the neywork is offline

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

I TALKED toa hp tech ywo weeks ago when my printer would not print ,he had everything fixed but in quit printing again this evening.

Technician's Assistant: Anything else you want the printer expert to know before I connect you?

The printers email address is *******

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
8/1/2017
Technician: Jason Jones, Technician replied 1 year ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,463
Experience: 10+ years work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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