How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Printer will not print computer says the neywork is offline.

Customer Question

printer will not print computer says the neywork is offline JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: I TALKED toa hp tech ywo weeks ago when my printer would not print ,he had everything fixed but in quit printing again this evening. JA: Anything else you want the printer expert to know before I connect you? Customer: the printers email address is *******

Submitted: 2 months ago.
Category: Printers
Expert:  Jason Jones replied 2 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason