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I tried to copy a document from vanguard but it wouldn't do…

Customer Question
I tried to copy...

I tried to copy a document from vanguard but it wouldn't do it.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Mf216m Its about a yer and a half old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac 10 12

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The printer has been great until this. I just tried to copy this document and it wouldn't do it. It was a ptf file.

Submitted: 1 year ago.Category: Printers
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Answered in 8 hours by:
8/2/2017
Technician: Electronics Pete, Engineer replied 1 year ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,577
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 1 year ago

Did you get an error message when you tried to copy the document?

Was it a PDF file?

What happened?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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