Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to connect my wireless HP printer to my HP

Customer Question
I am trying to...

I am trying to connect my wireless HP printer to my HP computer. I have followed all the instructions of the setup wizard, without success. Itried using the wps on the router without success. The MAAAC is disabled so that is not filtering the situation. what can I do?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

It is theHP ENVY 4520, and it is less thatn a year old

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

I followed the insgtructions to click start , programs,HP, the printer folder thatn setup & software, connect a new printer, and followed the instructions

Technician's Assistant: Anything else you want the camera expert to know before I connect you?

I have changed my provider, switching from verion wireless to service electric TV.prior to that the printer connected to my computer

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 minutes by:
8/1/2017
Technician: Sudipto, Engineer replied 11 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,113
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Ask Your Own Printers Question
Technician: Sudipto, Engineer replied 11 months ago

Do you know the passcode of the router?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

6,113 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Where is WPS pin on HP ENVY 7855. HP ENVY PHOTO 7855. I had
i had to reinstall software just need to find where WPS PIN is … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
How do I connect to network for wireless with HP8720
How do I connect to network for wireless with HP8720 Printer? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My printer has successfully downloaded shipping labels using
My printer has successfully downloaded shipping labels using my email for a couple of years. Then I tried last night, and today, and can't print anything. I don't have a computer. All I use is my IPho… read more
Harry
Harry
2,052 satisfied customers
I have used my printer to print items off google search, but
I have used my printer to print items off google search, but am unable to print a letter off Pages … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Just purchased the HP Envy Photo 7855 and I cant get it to
Just purchased the HP Envy Photo 7855 and I cant get it to connect to my internet. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Attempting to connect my new HP Envy 4520 printer with
Attempting to connect my new HP Envy 4520 printer with Windows XP. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My son bought me this printer but never finished the install
my son bought me this printer but never finished the install a while back. I am trying to install it. but it is asking for the pin, where do I find it. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My HP Envy message that there is an error and it will not
My HP Envy message that there is an error and it will not print. The printer is on and connected to the internet … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My HP Envy 4520 will not print in color. Running Windows 10.
My HP Envy 4520 will not print in color. Running Windows 10 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am following the directions in the set up manual and was
I am following the directions in the set up manual and was told to log in to 123.hp.com/setup to continue the printer set up … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
One computer is able to print and the other computer will
One computer is able to print and the other computer will not. The computer that does not work wants a PIN. I cannot find this PIN anywhere in the material from HP. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need the WPS PIN for my new wireless printer, ENVY 4520 we
I need the WPS PIN for my new wireless printer JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: ENVY 4520 we bought it about 2 weeks ago JA: What k… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I installed hp printer 1 year ago since I had computer
I installed hp printer 1 year ago since I had computer serviced and cleaned due to virus. the computer cant find printer and is asking for wps when I enter the pin I have it says incorrect . need to g… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a HP envy 4520 printer can not set it up to my
I have a HP envy 4520 printer can not set it up to my computer via wireless connection … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Where do I find the wps pin number for my hp printer model
where do I find the wps pin number for my hp printer model MFP M130fw … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I'm trying to find the WPS pin for my printer for wireless
Hello, I'm trying to find the WPS pin for my printer for wireless printing, … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I can't get it to talk to my new ENVY 4520 printer, i have a
I can't get it to talk to my new ENVY 4520 printer, i have a mac pc. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
The modem for the internet service which is wifi was changed
The modem for the internet service which is wifi was changed today and now I can not figure out how to get my wife printer hp envy 4520 to print from my computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x