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I am trying to connect my wireless HP printer to my HP

Customer Question
computer. I have followed all...
I am trying to connect my wireless HP printer to my HP computer. I have followed all the instructions of the setup wizard, without success. Itried using the wps on the router without success. The MAAAC is disabled so that is not filtering the situation. what can I do?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is theHP ENVY 4520, and it is less thatn a year old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I followed the insgtructions to click start , programs,HP, the printer folder thatn setup & software, connect a new printer, and followed the instructions
JA: Anything else you want the camera expert to know before I connect you?
Customer: I have changed my provider, switching from verion wireless to service electric TV.prior to that the printer connected to my computer
Submitted: 3 months ago.Category: Printers
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Answered in 7 minutes by:
8/1/2017
Technician: Sudipto, Engineer replied 3 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5,791
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 3 months ago

Do you know the passcode of the router?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,077
5,077 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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