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Message saying paper jam. no paper jam. have tried to print…

Customer Question
Message saying paper jam...

Message saying paper jam. no paper jam. have tried to print test. shut down; check for paper. etc etc

Technician's Assistant: What's the make and model of the printer?

C5180 hp

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just the other day. printed a page for my granddaughter and left a message saying paper jam. looked at it briefly previously but now more indepth

Submitted: 1 year ago.Category: Printers
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Answered in 20 minutes by:
8/1/2017
Technician: Sudipto, Engineer replied 1 year ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,196
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 1 year ago

Please let me know when you want to continue.

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Customer reply replied 1 year ago
Looking forward to hearing a response to my dilemma.
Customer reply replied 1 year ago
I didn't see until now how this works, and unfortunately I am unable to have you connect remotely. What is the latest we could do this today? My time is 3:27 pm
Customer reply replied 1 year ago
I should have said, unfortunately at this time I am unable to have you remote in.
Technician: Sudipto, Engineer replied 1 year ago

I am extremely sorry for the late reply, please let me know when you want to continue.

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Customer reply replied 1 year ago
I am available now but likely too late in the day for you?
Customer reply replied 1 year ago
Are you available now?
Technician: Sudipto, Engineer replied 1 year ago

I am available now.

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Customer reply replied 1 year ago
ok. I'm here as well. any further suggestions?
Technician: Sudipto, Engineer replied 1 year ago

Thanks for the reply, did you try to unplug the printer and checked the issue after that?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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