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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have put in new toner cartridge but the output is so light

Customer Question

Have put in new toner cartridge but the output is so light you can hardly read it
JA: What's the brand and model of your printer?
Customer: canon imageclass mf227dw
JA: How long has this been going on with your Canon printer?
Customer: 2 monthes
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: not in my office, but will go & find out, be right back
JA: Anything else you want the printer expert to know before I connect you?
Customer: the printer has never been updated
Submitted: 2 months ago.
Category: Printers
Expert:  Sudipto replied 2 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

Expert:  Sudipto replied 2 months ago.

Can you try to make copies and let me know, how it looks?