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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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WELL ITS NEW AND CANT GET IT HOOKED TO PUTOR GEETING

Customer Question

WELL ITS NEW AND CANT GET IT HOOKED TO PUTOR IM NOT GEETING SOMETHING
JA: What's the make/model number of your printer? How old is it?
Customer: PIXMA MG 3022
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC AND WINDOWS 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: NOTHING GETTING NEW EVERYTHING
JA: Anything else you want the printer expert to know before I connect you?
Customer: NOPE
Submitted: 2 months ago.
Category: Printers
Expert:  PC_Wizzard replied 2 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Are you trying to install a new printer?

How is the printer connected to the pc?

Via USB cable or wireless

Customer: replied 2 months ago.
Wireless
Expert:  PC_Wizzard replied 2 months ago.

Did you install the Drivers yet and try to print?

Do you get any errors?

Expert:  PC_Wizzard replied 2 months ago.

Yes are your PC connected the the wireless?